Archive for May, 2008

And more bad airline news

May 22, 2008

By now you have all heard about American Airlines trying to get out of the red by going to drastic measures: 

American Airlines will start charging $15 for the first checked bag, cut domestic flights and lay off workers as it grapples with record-high fuel prices, the airline said today.

“The airline industry as it is constituted today was not built to withstand oil prices at $125 a barrel, and certainly not when record fuel expenses are coupled with a weak U.S. economy,” said Gerard Arpey, American Airlines parent AMR Corp. chairman and CEO, in a statement. – from Chicago Tribune

Customer Service seems to be a way of the past, if travelers will take this move. I do trust in the public! They will NOT take this! American – and other major airlines – have mismanaged their business for years! Now, in addition to high ticket prices, multiple surcharges and “fees”, they try to add baggage fees for the first bag! What is next? Will we be charged for the seat belt we have to use? Instead of being more customer friendly this airline thinks they can just keep on charging!

I urge all travelers to talk to us! We will always be able to help with reservations, provided we made them in the first place, even though we get NOTHING from the airlines for it!

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Flying to and from Quincy

May 1, 2008

I just returned from a trip to Germany on Tuesday, 29 April. I flew from Quincy because I wanted to test how Great Lakes worked. Well, I was disappointed!

On the way to Germany, my luggage was checked in Quincy and I picked it up in Frankfurt, no problem. On the way home would be the real test – I always knew that! When I checked in at Frankfurt Airport for my trip home, I could only check my luggage to St. Louis! US-Airways could not see that ZK was the abbreviation for any airline – it IS the abbreviation for Great Lakes Airlines. So I had to pick up my luggage in St. Louis, and then take it upstairs to the counter and check it in again. Also, the gate for Great Lakes is half way to the East Terminal, a long way to walk!

This is the reason why we won’t sell Great Lakes as long as they don’t have an interline agreement with a major carrier. There is also the consideration, that the way it is now, if a person is booked on another flight from St. Louis, and something changes, there are change and cancel penalties for TWO airlines that will be incurred. While schedule changes normally don’t incur a change fee, the Great Lakes portion would! I really don’t like to state this, because checking in at Quincy Airport is so easy – parking is free, there are just a few people checking in at any time…. but what is that convenience for everything else one has to go through?

More on this subject when there is an agreement…